Terms & Conditions

HVA Online are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

HVA Online

41 North Road London N7 9DP United Kingdom

Phone: 0845 123 2305

Fax: 

Email: sales@hva.org.uk

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

We charge £1 for creams and £2.50 for supplements in UK.  We may have to add to these prices for airmail post overseas, but will keep any additions to a minimum. Shipping is free for publications. 

We procress your order right away. Depending on Royal Mail services, this usually allows to receive your order within two working days.  Airmail orders will take longer to arrive. 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

We are not VAT registered and as per regulations do not charge VAT.

If you are a tax payer, we can reclaim an extra 28p from the Inland Revenue for every £1 you give, helping your donation to go further. If you are in a higher tax paying bracket (40%), then if you wish, you can list all your donations and ask the taxman for 18p back for every £1 you have given as Gift Aid 

I would like all donations I make to this charity from 6 April 2000 to be Gift Aid donations and all donations I make hereafter. 

Gift Aid makes a considerable difference to the Association and doesn't cost you anything. We can claim tax back on membership fees, donations and sponsorship income, it is just a question of ticking the box above. To be a Gift Aid donor you must be resident in the UK and pay an amount of income tax and/or capital gains tax equal to the tax we reclaim on your donations in the current year. This tick and the declaration will stand until you notify us otherwise. For further information, form please contact us - info@hva.org.uk. 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 

If you are dissatisfied with your purchase please contact us as soon as possible and we will endeavour to resolve the issue. 

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 123 2305 (International +44 0845 123 2305) or fax us on or write to us at 41 North Road London N7 9DP United Kingdom 

HVA Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm